Patient Feedback and Complaints

We aim to provide a high standard of care to our patients. If you are unhappy with any aspect of your care or our service, please speak to our Practice Manager or your doctor. We also have a ‘Feedback and Suggestion Box’ in the waiting room and welcome your comments. A feedback form is also available on our website.

We believe that problems are best handled in the clinic and will endeavour to resolve your complaints fairly and promptly. In the event that you feel that this has not occurred please contact, The Health and Community Services Complaints Commissioner on the below details:

 

  • Telephone enquiry line 08 8226 8666 or 1800 232 007 for country SA.
  • www.hcscc.sa.gov.au which contains information and forms to help you lodge your complaint.
  • Write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000.
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