Clinic Information

Opening Hours

Rose Street Clinic is open Monday to Friday from 8.30am to 5pm. 

We are closed on weekends and public holidays.

      

Appointments                                                                                                      

Upon arrival at the clinic please notify the receptionist of your attendance. Our clinic runs on an appointment system, a standard appointment is 15 minutes, if you feel you require additional time with the doctor,  please advise the receptionist when booking your appointment.  For example if you require paperwork to be filled in or have multiple health issues to discuss, these would require an extended appointment (30 minutes).

Fees  

Rose Street Clinic is a private billing clinic and does not routinely bulk bill. Full payment is required on the day of consultation, cash or eftpos services are available.  All children under the age of 15 years and under will be bulk billed.

Fee Schedule – Current from 1st July 2019

Appointment Length Concession holders Non concession card holders Medicare rebate
Brief $39.00 $50.00 $17.50
Standard $59.00 $71.00 $38.20
Long $95.00 $106.00 $73.95
Prolonged $132.00 $142.00 $108.85

Missed appointments on subsequent occasions may incur a missed appointment fee.

Urgent Medical Attention

If you require urgent medical assistance at home please contact the Ambulance Service immediately on 000.  If an urgent medical situation arises while at the surgery,  please inform the receptionist immediately.

New Patients

Rose Street Clinic accepts new patients. Please call us on 8295 2167 to book an appointment, or book online by clicking the “Make Appointment” tab on this website.

WorkCover, Motor Vehicle Accidents and Third Party Accounts

All patients will be asked to pay Workcover, MVA and Third Party accounts in full.  Once a claim has been accepted and we have received notification of this,  accounts will then be issued to the insurance company.

Home Visits

Our doctors will endeavour to visit established patients at home when for medical reasons they are unable to attend the clinic. If one of our doctors are unable to attend we will arrange for a locum doctor to visit.

Care Outside of Opening Hours

Outside of our opening hours our clinic uses the service of an after-hours locum service.  You can call the locum service directly on 13SICK  (ph. 13 74 25).

Removal of Lesions

Lesion Removal will incur a gap fee of $50.00 to cover consumables.  This fee is payable on the day of the procedure.

Procedures

Any procedures performed are charged outside of our standard consulting fees. You will always be advised of charges prior to procedures being performed.

Bandages and Dressings

In addition to your account for your consultation, you will be charged for any bandages and/or dressings used.  This charge varies depending on the products used, you will always be advised of the cost before proceeding.

Veterans Affairs

For patients who have a gold or white card (for specific conditions), payment made to us by DVA is accepted as full payment for your consultation (this includes all procedures and removal of lesions).

Test Results

Unless prior arrangement has been made with your doctor, you are asked to book an appointment to follow up your test results. It is encouraged for patients to discuss the purpose, importance, benefits and risks relating to decisions about their health care.

Recalls and Reminders

Our practice is committed to preventative care.  We routinely send recall and reminder letters either by mail or through a service called ‘HotDoc’.  We have a special focus on chronic disease management.  Our Registered Nurses are involved with various assessments such as diabetes and asthma, focusing on improving the health outcomes of our patients.

Health Information Management

Your medial record is a confidential document.  It is practice policy to maintain security of your personal health information at all times.  Access is limited to authorised staff only.  For further information please speak with our receptionists.

Telephone Calls and Emails

If you need to speak to a doctor,  please advise the receptionist.  A message will be taken and passed on to the appropriate doctor for them to return your call at their earliest convenience.  The receptionist will need to ask some details so that the doctor can prioritise his/her calls.  If the situation is urgent,  please advise the receptionist.  Non-urgent phone calls are usually returned at the end of the doctors consulting session.  Our clinic does not accept messages through fax or email.

Forms and Paperwork

You will need to make an appointment for all forms and paperwork that you require your doctor to complete e.g. drivers medicals, Centrelink paperwork, school action plans.

Translating services and Hearing Impaired Services

Translating and Hearing Impaired services are available either by phone or in person for your consultations.  Please advise our reception staff at the time of making your appointment if you require these services.

No Smoking Policy

For occupational health and safety reasons, there is a no smoking policy on our clinic premises and the immediate surrounding environment.

Complaints

Please contact the Practice Manager or speak to your General Practitioner if you have any complaints or issues that arise with regards to your service or care at Rose Street Clinic.  We endeavour to resolve your complaints fairly and promptly.   In the event that you feel this has not occurred please contact the Health and Community Services Complaints Commissioner on 8226 8666 (PO Box 199, Rundle Mall, Adelaide, 5000) or go to www.hcscc.sa.gov.au

Feedback

We encourage patient feedback so we can continue to improve services to our patients. Please inform us of your thoughts in writing by mail to ATT: Practice Manager, 1 Rose Street, Glenelg, 5045 or dropping it into our patient suggestion box which is located in our waiting room.