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OPENING HOURS
Our clinic is open Monday to Friday from 8.30am to 5pm. We are closed on weekends and public holidays.

APPOINTMENTS                                                                                                                                                                                                                                                                                                                             Upon arrival to the clinic please notify the receptionist of your attendance. Our clinic runs on an appointment system – a standard appointment is 15 minutes, if you feel you require additional time with the doctor, please advise the receptionist when booking your appointment e.g. paperwork to fill in, multiple health issues to discuss.

FEES                                                                                                                                                                                                                                                                                                                                Rose Street Clinic is a private billing clinic and does not routinely bulk bill. Full payment is required on the day of consultation – cash or eftpos services are available. All children under the age of 16 years will be bulk billed.

Fee Schedule – Current from 1st July 2018

Appointment Length Concession holders Non concession card holders Medicare rebate
Brief $38 $49 $17.20
Standard $58 $70 $37.60
Long $94 $105 $72.80
Prolonged $131 $141 $107.15

Missed appointments on subsequent occasions may incur a missed appointment fee.

URGENT MEDICAL ATTENTION
If you require urgent medical assistance at home please contact the Ambulance Service immediately on 000. If an urgent medical situation arises while at the surgery, please inform the receptionist immediately.

NEW PATIENTS
Rose Street Clinic accepts new patients. Please call us on 8295 2167 to book an appointment, or book online by clicking the “Make Appointment” tab on this website.

WORKCOVER, MOTOR VEHICLE ACCIDENTS AND THIRD PARTY ACCOUNTS
All patients will be asked to pay Workcover, MVA and Third Party accounts in full. Once a claim has been accepted and we have received notification of this, accounts will then be issued to the insurance company.

HOME VISITS
Our doctors will endeavour to visit established patients at home when for medical reasons they are unable to attend the clinic. If one of our doctors are unable to attend we will arrange for a locum doctor to visit.

CARE OUTSIDE OF OPENING HOURS
Outside of our opening hours our clinic uses the service of an after-hours locum service. You can call the locum service directly on 13SICK (13 74 25).

REMOVAL OF LESIONS
Lesion Removal will incur a gap fee of $50.00 to cover Consumables. This fee is payable on the day of the procedure.

PROCEDURES
Any procedures performed are charged outside of our standard consulting fees. You will always be advised of charges prior to procedures being performed.

BANDAGES AND DRESSINGS
In addition to your account for your consultation, you will be charged for any bandages and/or dressings used. This charge varies depending on the products used, you will always be advised of the cost before proceeding.

VETERAN AFFAIRS
For patients who have a gold or white card (for specific conditions), payment made to us by DVA is accepted as full payment for your consultation (this includes all procedures and removal of lesions).

TEST RESULTS
Unless prior arrangement has been made with your doctor, you are asked to book an appointment to follow up your test results. It is encouraged for patients to discuss the purpose, importance, benefits and risks relating to decisions about their health care.

RECALL AND REMINDER SYSTEM
Our practice is committed to preventative care. We routinely send recall and reminder letters. We have a special focus on chronic disease management. Our practice nurses are involved with various assessments such as diabetes and asthma, focusing on improving the health outcomes of our patients.

HEALTH INFORMATION MANAGEMENT
Your medial record is a confidential document. It is practice policy to maintain security of your personal health information at all times. Access is limited to authorised staff only. For further information please speak with our receptionists.

TELEPHONE CALLS AND EMAILS
If you need to speak to a doctor, please advise the receptionist. A message will be taken and passed on to the appropriate doctor for them to return your call at their earliest convenience. The receptionist will need to ask some details so that the doctor can prioritise his/her calls. If the situation is urgent, please advise the receptionist. Non-urgent phone calls are usually done at the end of the doctors consulting session. Our clinic does not accept messages through fax or email.

FORMS/PAPERWORK
You will need to make an appointment for all forms and paperwork that you require your doctor to complete e.g. drivers medicals, Centrelink paperwork, school action plans.

TRANSLATING SERVICES AND HEARING IMPAIRED SERVICES
Translating and hearing impaired are available either via phone or in person for your consultations. Please advise our reception staff at the time of making your appointment if you require these services.

NO SMOKING POLICY
For occupational health and safety reasons, there is a no smoking policy on our clinic premises and the immediate surrounding environment.

COMPLAINTS
Please contact the Practice Manager if you have any complaints or issues that arise with regards to your service or care at Rose Street Clinic. We endeavour to resolve your complaints fairly and promptly. In the event that you feel this has not occurred please contact the Health and Community Services Complaints Commissioner on 8226 8666 (PO Box 199, Rundle Mall, Adelaide, 5000) or go to www.hcscc.sa.gov.au

FEEDBACK
We encourage patient feedback so we can continue to improve services to our patients. Please inform us of your thoughts in writing by mail to ATT: Practice Manager, 1 Rose Street, Glenelg, 5045 or dropping it into patient suggestion box in our waiting room.